Getting it to you

Collect it, or have it delivered — and if it is delivered, the shop decides who drives, not you.

One choice, not four

Checkout asks whether you want to collect it or have it brought to you. It does not ask you to choose between a courier, the shop's own car and a community runner, because which of those turns up is our problem rather than yours.

Behind that single choice the order of preference is: the shop delivers it themselves if they offer that, otherwise a courier where one is available, otherwise a community runner. The shop already holds the goods and made the promise, so their own car goes first.

What each one costs you

Collection

Free. The shop's address, and its opening hours, are on its page — along with any note about finding it inside a market or a mall.

The shop's own delivery

A flat fee the shop sets, inside a radius the shop sets. Some shops waive it above a spend threshold, and checkout says when that has happened rather than just showing zero.

A courier

The courier's price plus a named service fee. Both are shown separately at checkout — a fee hidden inside a delivery price reads like a bad quote.

A community runner

A price we work out from what runners near that shop actually charge for that trip. You are not asked to name a number.

Posting a parcel

For things that travel by post, the shop either charges a flat postage rate or shows live carrier options with prices and rough delivery times, and you pick one. Shops can absorb postage above a spend threshold.

Whichever you picked, the price is re-checked with the carrier when the payment is taken, so what you are charged is a real rate and not a number a page happened to be showing.

When delivery is not offered

Delivery can be missing for reasons that are about the shop, not about you: they have not switched it on, you are outside their radius, or no runner has published a service area that reaches them.