Afrilingua › Help

How can we help?

Straight answers on tickets, hosting, buying, selling, delivery and money — including what is not built yet.

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Go to an event

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Read in this order — or jump to the one you need.

  1. Getting in, and finding your ticket againAn email is enough to be let in. Your ticket lives in that email and in the app if you make an account.
  2. Can't go, refunds, and when plans changeIf the time or place moves you are told and your ticket still works. If you can't go, ask before you cancel a paid ticket — cancelling does not refund it.
  3. Photos from tonightEvery phone at your party, one album. A poster by the door, a wall on the TV, and nothing for your guests to install.
  4. Getting the app, and signing iniPhone from the App Store, Android as a download from our site, or the web. Sign in with email and password, Google, or Apple on iPhone.
  5. What Afrilingua isOne account across a few different things: gatherings, a marketplace, circles, and an assistant.

Host a gathering

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  1. Making a gatheringA title is enough to start. It starts private, and everything else hangs off it once it exists.
  2. Passes, prices and who pays the feeFree RSVPs and paid tickets can sit side by side. You choose whether the fee comes out of your price or goes on top.
  3. Opening it up and sharing itPrivate, link-only, or listed publicly. The link works for people with no account, which is the point.
  4. Booths that need approvingSell a booth by application: vendors apply, you approve, then they pay. The ones you approve are listed on your event page.
  5. Running the doorScan people in on the day. Sold and turned up are different numbers, and this is the one that tells you which you got.
  6. Photos from tonightEvery phone at your party, one album. A poster by the door, a wall on the TV, and nothing for your guests to install.
  7. Getting paid for a gatheringSet payouts up before you sell, not after. The money usually reaches you before the event happens.
  8. What it costs — every fee in one placeFive percent plus a small fixed amount on a sale, taken out of the seller's side. Delivery is priced separately and says so.

Buy something

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  1. Finding things to buyMarket shows what is near you and inside your circles; a shop link works for anyone, account or not.
  2. The bag, and payingThe bag is a durable list across as many shops as you like; nothing is charged and nothing is reserved until checkout.
  3. Getting it to youCollect it, or have it delivered — and if it is delivered, the shop decides who drives, not you.
  4. After you pay: what the statuses meanEvery order moves through a small, fixed set of stages, and the app updates while you watch it.
  5. Changing your mind, and when things go wrongYou can cancel a paid order yourself and get a full refund. Past that point it is a conversation with the seller.
  6. Asking someone to shop for youA store run is a cart, not a form. Pick a shop, pick things off its shelf, pick a person, and offer a fee.

Sell things

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  1. Opening a shopA shop is a page with its own link and its own catalogue. Set up payouts first — you cannot list without them.
  2. Getting paidSet payouts up before you list. Money settles into your own account on a rolling delay of about a week.
  3. Listing somethingA price, photos, how many you have, and how it travels. It is buyable the moment it is public — unless you point it at a shop elsewhere.
  4. Designing the shop pageA fixed identity header, then blocks you arrange yourself, in one of four page styles.
  5. Choosing how buyers get their thingsFive ways: they collect, you drive, a courier drives, a runner drives, or you post it.
  6. Handling ordersWhat each status means, what you owe at each one, and the clocks that move an order when nobody does.
  7. Helpers, and handing a shop overA manager can edit the page but not the money. Ownership moves only when the other person accepts.
  8. Reviews and your badgeA badge earned from settled sales and real ratings. It cannot be edited into existence.
  9. What it costs — every fee in one placeFive percent plus a small fixed amount on a sale, taken out of the seller's side. Delivery is priced separately and says so.

Deliver & run

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  1. Becoming a runnerPublish a rate card, agree the terms, and be able to receive money. Then jobs can reach you.
  2. Your rate card and service areaWhat you charge, worked out from your own numbers, inside the area you actually cover.
  3. What a run actually costs youFuel, wear and time — including the miles you do not get paid for. Use it to price, or ignore it.
  4. Finding workThree ways a job reaches you, and one guarantee: every job you can see is already funded.
  5. Doing a runClaim, shop, prove it, deliver, prove that. The proof is what pays you.
  6. Batching: announcing a tripAnnounce a journey you were making anyway and sell seats on it, rather than waiting to be asked.
  7. How and when you are paidThe buyer's card is charged when you prove the delivery, and your share moves in the same request.

Money

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Read in this order — or jump to the one you need.

  1. What it costs — every fee in one placeFive percent plus a small fixed amount on a sale, taken out of the seller's side. Delivery is priced separately and says so.
  2. Getting paidSet payouts up before you list. Money settles into your own account on a rolling delay of about a week.
  3. Getting paid for a gatheringSet payouts up before you sell, not after. The money usually reaches you before the event happens.
  4. How and when you are paidThe buyer's card is charged when you prove the delivery, and your share moves in the same request.
  5. Changing your mind, and when things go wrongYou can cancel a paid order yourself and get a full refund. Past that point it is a conversation with the seller.
  6. Can't go, refunds, and when plans changeIf the time or place moves you are told and your ticket still works. If you can't go, ask before you cancel a paid ticket — cancelling does not refund it.
  7. Where it works, and what is still missingAn honest list of which countries, currencies and delivery methods are live — and which are not.

My account

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Read in this order — or jump to the one you need.

  1. Getting the app, and signing iniPhone from the App Store, Android as a download from our site, or the web. Sign in with email and password, Google, or Apple on iPhone.
  2. Your page and your handleYour handle is your name here and your page's address. Every page is public, so it shows only what you choose to put on it.
  3. Who sees what you post, and blockingEvery post has its own audience. Circles can be public, private or paid. Block, mute and report are on every post.
  4. Notifications, and turning them offOne switch per kind of thing, a master switch, and quiet hours. Emails about your account and your tickets always come.
  5. Deleting your accountSettings › Account › Delete account. It happens straight away and cannot be undone — cancel any iPhone subscription first, and download your data if you want it.
  6. Finding your way aroundOne pill tells you where you are, and tapping it searches everything. That is most of the navigation.

New here

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Read in this order — or jump to the one you need.

  1. What Afrilingua isOne account across a few different things: gatherings, a marketplace, circles, and an assistant.
  2. Finding your way aroundOne pill tells you where you are, and tapping it searches everything. That is most of the navigation.
  3. Where it works, and what is still missingAn honest list of which countries, currencies and delivery methods are live — and which are not.
  4. How the marketplace worksShops hold listings, buyers place orders, and four different people or services can be the one who actually brings it.
Most asked
Everything, by topic
Getting started
Gatherings — events & tickets
Hosting
Going
Marketplace — buying & selling
How it works
Buying
Selling
Delivery & running
Asking for a run
Running
Money — fees, payouts, refunds
Your account & privacy
Not answered here?Ask Aura in the app — it reads these same pages — or write to us. A person reads it.
support@afrilingua.ai