Handling orders

What each status means, what you owe at each one, and the clocks that move an order when nobody does.

The stages

Pending

Placed, not paid. Do not pack anything yet. It cancels itself after 24 hours.

Paid

Their money moved. You now owe them the thing.

Fulfilled

You marked it sent, ready or handed over. Add tracking here if there is any.

Completed

The buyer confirmed, or fourteen days passed and it completed itself.

Refunded

Money went back. Our fee goes back with it — you are not charged a fee on a sale that unwound.

Requests, rather than outright purchases

Some things arrive as a request you accept or decline instead of a completed purchase. Those go requested, accepted, fulfilled, completed.

You get one nudge if a request has sat for a day, and the request cancels itself after two days with the buyer told. The nudge is sent once and only once — the alternative is being poked hourly for a day.

Refunding

You can refund a paid order at any point. A buyer can also cancel their own paid order before you fulfil it, which refunds them in full — treat that as a lost sale rather than a problem to solve.

Where a single item in a larger order turns out to be unavailable, that one line can be refunded on its own without unwinding the rest.

What earnings actually counts

• Pending orders are excluded entirely. Money that has not moved is not earnings.
• A refunded order counts only as refunded. It does not contribute to gross or net — which matches what you actually saw in your payouts.
• Totals are per currency and never merged. A single number spanning naira and dollars would be meaningless.