How and when you are paid

The buyer's card is charged when you prove the delivery, and your share moves in the same request.

The sequence

1. The buyer's card is authorised when the job is posted. Nothing is taken.
2. You claim it, shop it, and deliver it.
3. You photograph the drop. That is what triggers the charge.
4. The card is charged and your share is transferred in the same request. The money rests with us for seconds, not days.

What your share is made of

Reimbursement

Everything you spent at the till, up to the budget shown in shopping mode — the buyer's estimate plus a fifth. Not a cut of it: all of it. Spend past that budget and the overage is yours.

Your fee

The agreed delivery fee.

Tip

Whatever the buyer added. All of it.

Less our fee

5% of the delivery fee only. Never any part of the reimbursement, and never any part of a tip.

Taxing somebody's food budget is not our revenue, and neither is taxing a tip meant for you. The fee applies to the labour income and nothing else.

When it reaches your bank

Once transferred, it follows your payout account's schedule — daily, on a rolling delay of about a week. The first payout on a new account commonly takes seven to fourteen days.

Charged for the receipt, not the estimate

The hold placed on the buyer's card is deliberately larger than the expected basket, because shelf prices go stale. What is finally taken follows the receipt.

So an item that was not there costs you nothing and is simply not charged, and a basket that came in under the estimate charges the lower number. The pad is headroom, not a price.

Chargebacks are ours

If a buyer disputes a payment with their bank, that lands on us and not on you. Pushing a chargeback onto a community member doing a fifteen-dollar job would be indefensible.

The receipt and the delivery photo are what make those disputes winnable, which is the real reason both are required rather than optional. The proof protects you as much as it protects anyone.